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But Ryanair has angered passengers by refusing cash refunds and offering vouchers instead. By Fran McNulty. “We are pleased to have made such significant progress over the month of June in eliminating the backlog of cash refunds due to the Covid-19 flight cancellations, said Ryanair’s CEO Eddie Wilson. I am in the process of logging a complaint with the DfT and I have contacted Ryanair once again in the last few days Surely a 12+week wait is long enough to sort out a refund? Those who refuse vouchers will be placed in a "cash refund queue" until the pandemic has passed. Having had a Ryanair flight to Alicante cancelled back in late May, my friends and I are still waiting for our Cash refund. Ryanair CEO Michael O'Leary claimed the airline's policy on refunds had not changed despite the coronavirus. We are working our way through the small remaining balance. Getting refunds is not exactly easy during the best of times, but in a pandemic, it is obviously going to be a lot harder. The email says vouchers can be exchanged for cash in 12 months. In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. However, you do not need to accept this offer. We will review your request … Ryanair has further angered thousands of customers waiting on cash refunds for cancelled flights, by emailing them about vouchers it wants to issue instead. Ryanair says it is offering refunds as cash or vouchers Updated / Friday, 24 Apr 2020 06:46. The airline came under significant criticism last week for changing its policy on refunds … Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. Ryanair have offered many of their customers vouchers via email instead of a cash refund. Ryan Boland says: "You absolutely can (turn down) vouchers. Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. We booked Ryanair flights to Malta in March which, of course, had to be cancelled. Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds. Ryanair have reported that they have received over 1,000 times the normal volume of flight cancellations, so there is no surprise that we are all experiencing delays getting a refund from Ryanair. Agriculture & Consumer Affairs Correspondent. We are making rapid progress in processing refund requests. Flights have been cancelled worldwide. Cash refunds are making rapid progress in processing refund requests 2020 06:46 back in May. Until the pandemic has passed pandemic has passed Ryanair customers were accommodated with free moves... 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