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Interactive Investor Review – The Verdict. Please rest assured, even if we do not accept fault we will do everything possible to assist in any way we can. We are here to help you between 7.45am and 5.30pm Monday to Friday. Interactive Investor also scored highly in our 2020 client satisfaction level survey. GB. Check out what 6,672 people have written so far, and share your own experience. Engaged Employer. Just received excellent and patient service from Nichola s Dixon who helped sort out our password resets without fuss. Firm name: Interactive Investor Services Limited, Period covered in this report: 1 January 2020 to 30 June 2020, Brands/trading names covered: Interactive Investor Services Limited. Do you agree with interactive investor’s star rating? I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. To help us reply to your complaint promptly, please provide us with the following information: Interactive investor’s customers find that its platform is easy to deal with and has a good layout and structure. Check out what 10,359 people have written so far, and share your own experience. Interactive Investor is a great choice for investors who wish to research reports and in-house trusted recommendations for funds. INTERACTIVE INVESTOR is suitable for investors who desire research reports and in-house recommendations for funds. 4 Inter­views. The web trading platform is user-friendly, deposits and withdrawals are fast and easy and customer service, although not available 24/7, is good. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. Phoned in with almost no credentials and Samuel Sexton spend time with me to get me where I needed to be. Costs struggle to remain competitive for fund traders and active share dealers. Interactive Investor has two major contact routes for customer support. Interactive Investor is an award-winning comprehensive online investment platform with around 300,000 customers. Things would have been quicker if ii had just put the account number on to their last letter to me giving login details for the account. If you're considering opening an acount, this Interactive Investor review is a *must-read* Compare them against brokers like AvaTrade & Plus500 in this up-to-date comparison of their fees, platforms, features, … Rating 5stars. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Malcolm Holbrook 1 review. Very professional Had an issue with the new system of logging in. In this Interactive Investor review, you will learn about the services provided by Interactive Investor as well as their costs, fees and the tools and investment information they provide. 'Number of complaints closed' refers to concerns which have been fully addressed and includes complaints that were either upheld or not upheld by the firm. Do you agree with interactive investor's TrustScore? Interactive Investor Reviews. We are currently assessing the review in accordance with our reporting processes. SG. interactive investor customer reviews. In my opinion interactive investor is a company very much built on getting out what you put in. Secondly, it took an uncomfortable length of time for ii to trace my SIPP which had been transferred from another platform in October 2019. Great customer service I called ii this morning asking for some some specific information. A free inside look at company reviews and salaries posted anonymously by employees. Thanks for being such a great company that we could trust our investments with. Interactive Brokers has long been a popular broker for advanced traders, but in 2019 the company launched a second tier of service — IBKR Lite — for more casual investors. The data below is updated every six months and is extracted from the reportable complaints data that we submit to the Financial Conduct Authority. We breakdown the complete Interactive Investor pros and cons. Interactive Investor Review: Trading Accounts & Fees. Reply from interactive investor 13 hours ago Hi A, I note you have left neither an identifiable username or account number associated with your review so unfortunately I cannot verify you or indeed your comments as relatable to us. Interactive Investor (II) is an online trading and investment platform based in London. Who Interactive Investor … If you are not satisfied with our response you should let us know immediately and we will let you know what your options are. Had a power of attorney problem. If you remain unhappy with our final response, we will give you details on how you can complain to the Financial Ombudsman Service (FOS). The ODR Platform will refer your complaint to the FOS, so you may prefer to contact the FOS directly. Interactive Investor is a U.K. online broker that offers a vast selection of investment products, such as shares, funds, investment trusts, bonds, ETFs, VCTs, and spread and CFD trading. I expect more of a company that is providing an investment platform. Join Broker-Analysis.com. Interactive Investor is a direct-to-investor investment service, with headquarters in the United Kingdom. Our Interactive Investor review found there’s a lot to like about this broker if you’re a long-term investor who takes an active approach to managing your portfolio. Had good telephone help from Sohail Ahmed of ii team. Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore James Kirrane 2 reviews. Today I tried my luck with their telephone service. If this is the case we will send an acknowlegement email or letter to you within 3 days and will keep you informed of progress. Very satisifed. by Andrew Hore. Overview Overview. This independent dispute resolution scheme has been set up by the Financial Conduct Authority to settle complaints between consumers and businesses providing financial services. For our 2020 Review, we assessed the best trading platforms in the UK for online share dealing. Should you wish to provide constructive feedback I would be more than happy to look into your issues. Thank you Samuel. Company Overview FAQ. Interactive Investor offers a choice of service plans starting with a monthly fee of £9.99 (multiple accounts allowed) and will even credit back £7.99 (available for 90 days) that can be used to buy or sell an investment of your choice. She is truly a well mannered and supportive individual , positive and meticulous - calm and apprehensive at the same time . It was incorporated in its current form in 2003, while its predecessor company, Interactive Investor International was founded in 1995. Both my wife and I have been with interactive investor for years and their service has been impeccable. Closing an account is difficult and frustrating because if you've been trading in dollars and pounds, getting the cash balance to zero is a mission. Kam was extremely attentive, communicative, and helpful. Is Interactive Investor safe? If we fall short of your expectations please tell us so that we can try and resolve the situation, and we can learn from any mistakes we have made. You are also able to raise a civil case (i.e. Our 2020 review explains in detail what makes Interactive Investor stand out from other investment platforms. I was logged out of my account for an obscure reason. The Interactive Investor client satisfaction rankings are taken from our 2020 investment awards which surveyed over 3,200 investors. Great customer serviceQuick to answer Gave me all I needed to make a contributionPerson I spoke with was Kam, Only the latest review will count in the company's TrustScore. Great service from Annagh We have just been on phone to close my, and my partner's, accounts with Interactive Investor and spoke to a lovely lady named Annagh. CA. Are their fees good? It is one of the biggest UK brokers, and is regulated by the top-tier FCA. However, the whole service feels dated. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Bill Peasey 6 reviews. Alliance Trust Savings is now part of interactive investor. Companies. What a shambles. The group offers retail investors an investment service to manage and trade shares, funds and bonds via trading accounts, ISAs and SIPPs. I had to wait 20 minutes listening to the appalling piped music before finally giving up. Super communication skills from Hannah R. - extremely helpful, kind and professional. You can contact us to raise any concerns: To help us reply to your complaint promptly, please provide us with the following information: We aim to respond to all complaints within 3 days, however sometimes it can take longer if a complaint is complex. Trey was both patient and understanding in solving my various concerns/problemsHis cooperation was 1st class. By calling us on 0345 607 6001. Just came off the call with Samuel to update our personal details since we moved to the US and he has been incredibly helpful. No indication of where I was in the queue, no indication of how long I would have to wait before speaking to someone. Really helpful and sorted out my problem straight away- thanks again Sam! Spoke to Sam Miln today, an absolute star! By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. Read 4 more reviews about interactive investor Only the latest review will count in the company's TrustScore Michael Ellis 1 review. Just received an excellent customer service from CAM at interactive investors. Not been with II very long and thinking of leaving already. He was proactive in getting me the answers I needed and went above and beyond to walk me through what I needed to do on my account. Phoned up with numerous queries the past couple of days and have received great service from David, Sarah, Lianda and Jade. Interactive Investor has these order types available in their app: Market, Limit, Stop Loss. She was assured and helpful but it wasn't all good (not her fault though). In our review, we analyse the charges levied by Interactive Investor fund supermarket, suggesting which areas provid. We will confirm your eligibility to refer your complaint to FOS in our final response and will provide you with a copy of the FOS explanatory leaflet. 38 Reviews. Thanks Cam. We can’t thank her enough . via the courts) but, unlike the Ombudsman, this is not a free service and the cost of doing so is not covered by Interactive Investor. I would be more than happy to not call and to do what I needed via the ii website but my query cannot be processed that way and so calling is necessary. Is it Interactive Investor?But sadly, there isn’t a clear-cut winner. Phoned in this morning - needed to `add funds` but prior to doing so needed to change my Debit Card details. Voice your opinion today and hear what 10359 customers have already said. However, they can improve their educational resources. Hard work is noticed and rewarded and there is scope to progress in various areas. 1 Photos. Do you agree with interactive investor's TrustScore? complaint.info@financial-ombudsman.org.uk, European Commission’s Online Dispute Resolution Platform, Number of complaints opened per 1,000 trades, Number of complaints opened per 1,000 SIPPs, Percentage closed after 3 days but within 8 weeks, By logging in to your account and sending us a secure message. Hi i spoke to Dominique, who helped me with my enquiry in a very helpful and professional manner.Thank a lot. Naturally, we hope that we can reach an agreement. Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore Amit 5 reviews. Let's compare AJ Bell Youinvest vs Interactive Investor. 13 Benefits. The fee structure since the acquisition by interactive investor is expensive at £9.99 per month, unless you're intending to trade on a monthly basis, in which case the trade credits make it cheaper. Find out more. 36 Interactive Investor reviews. 'Percentage upheld' refers to concerns where we accept that we made a mistake and fixed it to your satisfaction. Thank you ! We aim to resolve all complaints within 4 weeks, however if this is not possible we will provide you with an update at that time – explaining what actions we have taken and an anticipated date for responding in full. Alongside the cost per trade, most UK online brokers also charge a monthly, quarterly, or annual management fee, which varies based on the account type and balance. We get asked this question all the time. Or, if you are unhappy with our final response and if you accessed our services online you can submit your complaint to the European Commission’s Online Dispute Resolution Platform (ODR platform) which has been established to help customers resident in the EU who have bought good or services online. 4 Jobs. Vanessa didn't apologise but I am hoping that this was because she didn't know how long I had been hanging on. Went above and beyond to answer my questions and walk me through what I needed to do. They noted that it wouldn’t be as expensive with higher investments. Interactive Investor Review Summary. What you would like us to do to put it right, Your account reference and a daytime telephone number so that we can contact you, In writing – Exchange Tower, London, E14 9SR. We pride ourselves on our service but recognise that sometimes things can go wrong. Looking at some of the other reviews on here, I don’t think that I am alone. Such excellent service and help given by Samuel Sexton.Thank you Samuel. Sorted the problem we have been having for more than a year in a matter of minutes. Supported languages are English, German, Arabic, Polish, Chinese, Japanese and Hungarian and as traditional in the financial markets’ customer service is available 24 hours per day 5 days per week. All rights reserved. Cam understood my question and answered to my satisfaction. Voice your opinion today … Despite being a difficult year, 2020’s tips performed better than the 2019 picks. Not convinced there was even anyone to speak to anyway. Jobs; Companies; Salaries; Interviews; Search. © 2020 Trustpilot A/S. | Read 1,501-1,520 Reviews out of 6,672. Firstly, it took 18 minutes for my call to be answered. Vanessa handled my call this afternoon. The Financial Ombudsman Service stipulates that you must have a resolution to your complaint within 8 weeks. It takes 5 days or more to receive replies to secure messages. The three plan options let you tailor your subscription to … Spoke to Dominic who sorted the problem out very … It took a while to get through to someone (and not easy to find the phone number on the ii website), but once I got through Samuel was very helpful to resolve my issue. The languages the mobile app of Interactive Investor currently supports are … Very satisfied, ii website is good but phone service needs work. Interactive Investor offers access to a broad range of assets and lists made to recommend funds that fit the growth objective and focus of different traders. Markets today - Chart currently unavailable - thanks for the great help just now, kam #kam. Interactive Investor Review 2020. interactive investor reported this review for breach of Trustpilot guidelines. I needed information about paying for a current shares option from my account. Do you agree with interactive investor’s star rating? So nice when someone takes the time to try and help. Some customers mentioned that its fees are quite high, especially compared to other share dealing providers. AIM tips review 2020: how our expert’s recommendations fared. I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. | Read 801-820 Reviews out of 10,359. 39 Salaries. First, by writing to them using their address (Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS14AX), and secondly, by calling their UK lines or International lines respectively; 0345 607 6001 or +44 113 246 2309. By calling us on 0345 607 6001. What Interactive Investor offer, Interactive Investor fees, Interactive Investor withdrawl options, what countries Interactive Investor are available in. Interactive Investor review. Interactive Investor fund supermarket review: find out how Interactive Investor rates for customer satisfaction, how much it charges and what its customers say. View All num of num Close (Esc) Interactive Investor. Sorted by Vanessa who was very competent and also very patient. In my opinion interactive investor is a company very much built on getting out what you put in. We are here to help you between 7.45am and 5.30pm Monday to Friday. Could not have been more helpful. Whilst conducting this interactive investor review we found the waiting time on the phone was less than a few minutes, emails were answered within an hour and the live chat was instant. Interactive Investor Review: These guys are now a big fish. Which broker is less expensive? In the midst of an ongoing problem with Interactive Investor's IT I found Hannah C of Customer Services to be most helpful, not only checking what, if anything, was being done about my problem (unable to login because not receiving text codes) but offering to send me contract notes for recent dealing. I also wanted information about cash balances and their refurbishment. What is the best investment platform? After reviewing Interactive Investor, here are our top findings: Founded in 1995, Interactive Investor (ii) has £36 billion in assets under administration and over 300,000 customers. Katie helped me find all the answers very … Very poor customer service. Hard work is noticed and rewarded and there is scope to progress in various areas. When I called a couple of weeks ago it took about 15 minutes to get through. Contacted Charlie about account details.Charlie offered every help with my enquiry and I would like his help to be mentioned. At Interactive Investor you can use the following order temrs & expiry in the app: Good 'til date (GTD), Fill or Kill. When we have completed our investigations into your complaint we will contact you to tell you what action we are proposing to take. Add a Review. Spoke with Finlay who resolved my issue quickly and professionally. The costs are super low for larger accounts and this service suits more affluent, engaged investors. Great service from David, Sarah, Lianda and Jade Very good service from ii as usual. Excellent service. From my account that its platform is easy to deal with and has good. 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